Last updated: 8/23/2026
When the Cook and Live Well online store opens, we want you to be satisfied with your purchase. This policy describes the return and refund terms that will apply when online purchasing is enabled.
Store Status
The Cook and Live Well online store is currently closed and is not accepting orders. The terms below do not apply to any current purchases because checkout is unavailable. This policy will be reviewed and updated before the store opens.
30-Day Return Period
When online purchasing is enabled, unopened seed packets may be returned within 30 days after delivery.
To qualify for an ordinary return, the product must be:
- Unused and unopened
- In its original condition and packaging
- Accompanied by the order number or other proof of purchase
Opened Seed Packets
Opened seed packets will not be eligible for return.
Seed germination and growing results depend on conditions outside our control, including storage, climate, soil, planting depth, moisture, temperature, pests, disease, and care.
This restriction will not affect any rights you may have when a product arrives damaged, defective, incorrectly labeled, or different from what you ordered.
Ordinary Return Shipping
For ordinary returns, including returns resulting from a change of mind:
- The customer will be responsible for return-shipping costs.
- Original shipping charges will be nonrefundable.
- The return should be sent using a trackable shipping method.
- Cook and Live Well will not be responsible for a return package lost or damaged before it reaches us.
Customers must not mail a return before receiving authorization and return instructions from Cook and Live Well.
Damaged, Defective, or Incorrect Products
When the store is open, please inspect your order after delivery. If a product arrives damaged, defective, incorrectly labeled, or different from what you ordered, contact us and provide:
- Your order number
- A description of the problem
- Clear photographs of the product and packaging, when applicable
If we confirm the problem, Cook and Live Well will provide an appropriate replacement or refund. We will cover reasonable return-shipping costs when a return is required because of our error.
Requesting a Return
After online purchasing is enabled, submit your return request through our Contact page:
Include your order number and the reason for the return.
If the return is approved, we will provide the return address and instructions. Returns sent without prior authorization may be delayed or refused.
Refunds
After receiving and inspecting an authorized return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method. Your payment provider or financial institution may require additional time to process and display the refund.
We may reduce or deny a refund when a product is opened, used, incomplete, damaged after delivery, or returned outside the 30-day period, except where applicable law requires otherwise.
Exchanges
After online purchasing is enabled, contact us if you need a replacement. Depending on product availability and the reason for the request, we may arrange a replacement or ask you to return the original product and place a new order.
Order Cancellations
When the store is open, contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has shipped.
If the order has already shipped, the applicable return terms will apply.
Unshipped or Delayed Orders
If we cannot ship an order within the stated time, we will provide any delay or cancellation options required by applicable law.
If an order is canceled because we cannot ship it, we will issue any refund required by applicable law.
Contact Us
Questions about this policy and future return requests may be submitted through: